Terms & Conditions

These conditions form the contract between IGP Group LTD (company no. 14887489), whose registered office is at Childerditch Industrial Park, Childerditch Hall Dr, Little Warley, Warley, Brentwood, Essex, CM13 3HD ("we", "us", "the Carrier"), and the person or organisation booking our services ("you", "the Customer").

• Consignment means the goods to which our carriage or storage services relate.
• Booking means any instruction accepted by us to collect, carry, store or deliver a Consignment.
• Working day means Monday to Friday, excluding English bank holidays.

We provide same-day, overnight, international and specialist courier services, dedicated van and driver hire, pallet distribution, and secure storage. The scope and price of each service is set out in the Booking and, where relevant, in a written quote issued by us.

All quotations are given in good faith based on information you supply and are valid for 7 days unless stated otherwise. We may re-quote if the actual Consignment differs materially from what was quoted (for example weight, volume, distance, waiting time, access, ADR / hazardous status).

A Booking is confirmed only when we acknowledge it in writing or by email. We may refuse any Booking at our discretion.

You warrant that:

• you are the owner of the Consignment or authorised to contract on the owner's behalf;
• the Consignment is properly and safely packed and labelled for the transport requested;
• the description, weight, dimensions and value provided are accurate;
• the Consignment does not contain items on our restricted or prohibited list without prior written agreement (see Section 06); and
• the collection and delivery addresses, contacts and time windows are correct.

Unless we have expressly agreed in writing, the following are excluded from carriage or storage:

• banknotes, coin, bullion, precious stones and negotiable instruments;
• firearms, ammunition, explosives, fireworks and munitions;
• illegal drugs, illegal wildlife products and counterfeit goods;
• human remains, live animals and perishable biological material;
• ADR-regulated dangerous goods without prior written agreement and correct documentation.

Where you present such items without disclosure, we may refuse to carry, dispose of, return or hand them to the relevant authorities and you indemnify us for any loss, cost or fine.

Unless otherwise stated in writing, our services are provided subject to the Road Haulage Association Conditions of Carriage 2020 for UK domestic road carriage and, for international road movements, the CMR Convention 1956.

Delivery times quoted are estimates and, whilst we treat them as targets, are not of the essence of the contract unless expressly agreed in writing. We are not liable for delays caused by events outside our reasonable control (see Section 11).

Our standard liability for loss or damage to Consignments is limited to £1,300 per tonne, in line with the RHA 2020 conditions, unless increased cover is agreed in writing before collection.

We offer enhanced goods-in-transit and all-risks cover on request. You must declare the correct value of your Consignment at Booking; failure to do so may invalidate cover.

We are not liable for indirect or consequential loss, loss of profit, loss of use, loss of contract or delay, save where such exclusion is not permitted by law.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited by law.

Any claim for loss, shortage, damage or non-delivery must be:

1. notified to us on the POD at delivery where reasonably possible;
2. notified in writing within 7 days of delivery (or, in the case of non-delivery, within 28 days of the collection date); and
3. followed by a formal written claim with supporting evidence within 21 days of the initial notification.

Failure to meet these timescales may invalidate the claim.

All prices are exclusive of VAT unless stated. Ad-hoc customers pay on booking by card or bank transfer. Approved account customers are invoiced monthly with payment due 14 days from the invoice date, unless otherwise agreed in writing.

We reserve the right to charge interest on overdue sums at the rate set out in the Late Payment of Commercial Debts (Interest) Act 1998, together with reasonable recovery costs.

Where a Booking is cancelled after we have dispatched a vehicle, or where the Consignment is not available for collection when we arrive, we may charge a dead-run fee equal to the cost of the mileage and driver time incurred, and — for dedicated same-day work — up to the full Booking value.

We are not liable for any failure or delay in performing our obligations to the extent caused by events outside our reasonable control, including severe weather, road closures, industrial action, pandemics, acts of terrorism, war, cyber-attack, fuel shortage or the failure of a third-party network.

Each party will keep the other's confidential information confidential. Our handling of personal data is set out in our Privacy Policy. Where you supply personal data (for example recipient details), you confirm you have the right to share it with us for the purpose of delivering the service.

Either party may terminate an account arrangement on 30 days' written notice. We may suspend or terminate services immediately for non-payment, material breach or insolvency.

These terms and any dispute arising out of them are governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

Questions about these terms can be sent to admin@directrunlogistics.com or in writing to IGP Group LTD, Childerditch Industrial Park, Childerditch Hall Dr, Little Warley, Warley, Brentwood, Essex, CM13 3HD.