Privacy Policy

IGP Group LTD, trading as Direct Run Logistics ("we", "us", "our"), is committed to protecting your personal data and respecting your privacy. This policy explains what information we collect, how we use it, who we share it with and the rights you have over it.

We are the data controller for the personal data we collect through this website, our quote and booking process, and the day-to-day delivery of our courier and logistics services.

We collect personal data that you provide directly to us and information generated through your use of our services:

• Contact data: name, email, phone number, business address and job title.
• Business data: company name, registration details, industry and account information.
• Booking data: collection and delivery addresses, consignment details, timing and special instructions.
• Delivery data: recipient name and signature, POD photographs, GPS timestamps.
• Payment data: billing address and invoice history (card details are processed by our PCI-compliant payment providers, not stored by us).
• Technical data: IP address, device and browser information, and cookie data collected through this website.
• Communications data: records of correspondence with our team, including emails and call recordings for training and quality.

We use your personal data to:

• respond to quote requests and booking enquiries;
• plan, dispatch and complete your courier or logistics job;
• keep you updated on collection, transit and delivery;
• invoice for work performed and manage account customers;
• meet our legal, insurance, health & safety and regulatory obligations;
• investigate incidents, complaints and insurance claims;
• improve our website, service and operational performance;
• where you have opted in, send you occasional service updates.

We process personal data on one or more of the following bases:

• Contract: to take steps at your request before entering into a contract and to perform a contract with you or your organisation.
• Legal obligation: to comply with laws that apply to us, including tax, accounting and driver-hours legislation.
• Legitimate interests: to run, secure, promote and improve our business, provided your interests and rights do not override those interests.
• Consent: where you have given consent, for example to receive marketing communications. You can withdraw consent at any time.

We share personal data only where necessary and with appropriate safeguards in place. Recipients may include:

• self-employed drivers, sub-contractors and partner carriers delivering your consignment;
• IT, hosting, dispatch and mapping platforms that support our operations;
• professional advisers, auditors, insurers and legal advisors;
• payment processors and finance providers;
• regulators, law enforcement and other authorities where required by law.

We do not sell your personal data to third parties.

Where personal data is transferred outside the UK, for example on international courier jobs or where a service provider hosts data overseas, we rely on appropriate safeguards such as the UK International Data Transfer Agreement, Standard Contractual Clauses or recognised adequacy decisions.

We keep personal data only for as long as is necessary for the purposes for which it was collected, including to meet legal, tax, accounting and reporting requirements. Consignment and delivery records are typically retained for at least six years, and driver-hours and financial records for the periods required by law.

We use technical and organisational measures to protect personal data against loss, misuse and unauthorised access. These include encryption in transit, access controls, multi-factor authentication for staff and ongoing training on data handling and security.

Under UK data protection law you have the right to:

• access the personal data we hold about you;
• have inaccurate or incomplete data corrected;
• request erasure of personal data in certain circumstances;
• restrict or object to processing of your data;
• request a copy of your data in a portable format;
• withdraw consent at any time, where processing is based on consent;
• complain to the Information Commissioner's Office (ico.org.uk).

To exercise any of these rights, contact us at admin@directrunlogistics.com.

This website uses essential cookies to operate and optional analytics cookies to help us understand site usage. For details, see our Cookie Policy.

We may update this policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised. Material changes will be brought to your attention.

If you have any questions about this policy or how we handle your personal data, please contact us at admin@directrunlogistics.com or by post to IGP Group LTD, Childerditch Industrial Park, Childerditch Hall Dr, Little Warley, Warley, Brentwood, Essex, CM13 3HD.