FAQs
Frequently asked questions
Straight answers on services, coverage, drivers, billing and everything in between. Can't find yours? Call us on the number in the header.
General
Who are Direct Run Logistics?+
Direct Run Logistics is the trading brand of IGP Group LTD (registered in England & Wales, company no. 14887489). We operate a UK-wide courier and logistics service from our head office in Brentwood, Essex.
What areas of the UK do you cover?+
The entire UK mainland and Northern Ireland. We have owner-drivers across every region and partner distribution into every postcode.
Do you operate 24/7?+
Yes — 24 hours a day, 365 days a year including weekends and bank holidays. Our control room is always live.
Are you insured?+
Yes. We carry full goods-in-transit insurance and public liability, with enhanced cover available for high-value shipments.
Do you offer business accounts?+
Yes. Account customers benefit from priority dispatch, consolidated monthly billing, dedicated account management and preferential rates.